Our Appointment and Office Policies

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At Main Street Dental, we believe that clarity is the key to a good relationship and mutual satisfaction. In an effort to ensure your appointments are as pleasant and predictable as possible, we would like to give you an overview of our appointment & office policies. Please feel free to call us with any questions you may have.

Due to the Canadian Personal Privacy Act, we are unable to access any specific information from your insurance company regarding your dental plan. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations. While we extend the courtesy of billing your insurance directly, to avoid any patient portion discrepancies, please be fully aware of the particulars of your plan so you can best utilize your benefits.

About Appointments

Please understand that it is your responsibility to keep track of your appointments. As a courtesy, we send out hygiene reminder cards to you 3 weeks prior to a booked appointment, and we make confirmation calls 2-5 days prior to all appointments. Although we will make every effort to contact you prior to any appointment, it is ultimately your responsibility to ensure that you will be at your appointment, unless other arrangements have been made in advance with our office.

Due to the continuous high demand for prime appointment times, we require a minimum of two business days’ notice should you need to reschedule or cancel your appointment. Because we value your time, we do not double book our clients. As such, your appointment is valuable time that the doctor has reserved specifically for you. In situations where insufficient notice is given for a cancellation, a $50.00/half-hour missed fee will be charged to you.

At Main Street Dental, our goal is to offer all of our patients a pleasant in-office experience. We are committed to providing you with a high level of dental care and excellent customer service.

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Online Reviews

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We absolutely love this office. I have extremely high anxiety and they are so patient with me. My 4 year old asked if we can go back next week as she had a wonderful time at her cleaning. Great experiences every time and billing is very reasonable.

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Samantha Lewis

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From the minute you walk in, everyone is kind and professional. The hygienists and dentists provide clear instructions and the front desk always has the paperwork taken care of right away. Just a great group of people!

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Jody Bobb

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Amazing office, I have been going here for 25 years since I was a kid. I broke my tooth playing hockey, they got me in the very next morning, referred me to a specialist for more detailed gum work (who I seen the next day) and temporarily fixed my tooth all in the same week. Great office and everyone seems to have a sense of humor!

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Mike Beierle

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I have been going to Main Steer Dental for over 5 years and I can say that I am very satisfied with quality of care I have received. Punctual, clean, friendly. The stuff is professional and competent. I definitely recommend this office for all your dental needs.

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Giuseppe Izzo

Request Appointment

    We Invite You To
    Call Us At (403) 948-7945 To Book Your Appointment Today!

    Monday: 7:40 am to 3:30 pm
    Tuesday: 7:40 am to 3:30 pm
    Wednesday: 7:40 am to 8:00 pm
    Thursday: 7:40 am to 8:00 pm
    Friday: 8:00 am to 4:00 pm
    Saturday: By Appointment Only
    Sundays: Closed
    Statutory Holidays: Closed