Appointment & Office Policies
At Main Street Dental, we believe that clarity is the key to a good and respectful relationship. In an effort to ensure your appointments are as pleasant and predictable as possible, we would like to give you an overview of our office policies. Please feel free to call us with any questions you may have.
Due to the Canadian Personal Privacy Act, we are unable to access any specific information from your insurance company regarding your dental plan. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations. We extend the courtesy to bill your insurance directly; however, to avoid any patient portion discrepancies please be fully aware of the particulars of your plan so you can best utilize your benefits.
Please understand that it is your responsibility to keep track of your appointments. As a courtesy, we send out hygiene reminder cards to you 3 weeks prior to a booked appointment and make confirmation calls 2-5 days prior to all appointments. Although we will make every effort to contact you prior to any appointment, it is ultimately your responsibility to ensure that you will be at your appointment, unless other arrangements have been made in advance with our office.
Due to a continuous high demand in prime appointment times, we require a minimum of two business days’ notice per appointment should you need to reschedule or cancel your appointment. Because we value your time, we do not double book our clients. As such, your appointment is valuable time that the doctor has reserved specifically for you. In any case where insufficient notice is given a $50.00/half-hour missed fee will be charged to you.
At Main Street Dental, our goal is for you to have a pleasant experience in our office. We strive to serve you to the best of our ability in helping you attain a high level of dental and overall health.
If you have any questions about any of these policies, please do not hesitate to call us at (403) 948-7945, or email us at firstname.lastname@example.org.